eslot Casino & Sportsbook Data Care
This page describes what we collect when you use eslot and how we keep that data protected. When you register on eslot in Jakarta or Bandung, verify your identity with your KTP, or deposit funds via DANA and e-wallet, we collect personal information. We store that data securely, use it only for account management and payment processing, and never sell it to third parties. We are transparent about what we collect and why.
Our privacy policy outlines your rights, how long we retain your information, who can access it, and what security measures protect it. We operate in Indonesia where local gaming law requires Know Your Customer verification—this means we must collect and verify your name, identity number, and address. We comply with these regulations while keeping your data encrypted and segregated from public access.
If you have questions about how we handle your information, our support team can answer them. We also explain below how to request access to your data, ask for corrections, or request deletion where applicable.
What Data We Collect on eslot
We collect several types of information when you use eslot. During registration, we ask for your name, email address, and phone number. You set a password, which we hash and store securely—we never see your plaintext password, and we cannot recover it if you forget it. You can only reset it through a verification code sent to your registered email.
For account verification, we ask for your date of birth, national ID number (KTP), and sometimes your address. This Know Your Customer (KYC) step is required by law for online gaming in Indonesia. We store your ID photo encrypted and separate from your account credentials. Our support team reviews your KTC within 24 hours to confirm your identity.
When you deposit or withdraw, we collect payment method information. If you use QRIS, e-wallet, mobile banking, local payment, or online payment, we record the transaction ID and amount but do not store your e-wallet credentials. For bank transfers via e-wallet, mobile banking, local payment, or online payment virtual accounts, we record the bank name, amount, and confirmation ID. Your payment provider (the bank or e-wallet company) holds your actual payment credentials.
We also collect gameplay data—every prediction placed, every slot spin, every blackjack hand, every football or Liga 1 market you engage with. This data is stored with timestamps so your account history is complete and auditable. We do this to prevent fraud, settle disputes, and allow you to review your activity anytime.
We never store your payment provider passwords or PINs
When you deposit via e-wallet or a bank transfer, your banking credentials stay with your payment provider. We only record the transaction confirmation, not your login details.
How We Use Your Data
We use your data for account management. Your name and email are required for login and password recovery. Your phone number is used to send account notifications (KYC approval, deposit confirmation, withdrawal status) via SMS. You can adjust notification preferences in your account settings to disable SMS alerts if you prefer.
Your KYC information is used to confirm you're eligible to use eslot—you must be in a jurisdiction where online gaming is legal. We cross-check your location against your phone number, ID, and payment method to enforce jurisdiction restrictions. Players attempting to register from unsupported regions are blocked during signup.
Payment data is used for deposit and withdrawal processing. When you request a withdrawal, our support team verifies your account balance is available and your withdrawal destination matches your original deposit source. This anti-fraud measure protects you and ensures we comply with money-laundering regulations.
Gameplay data helps us prevent fraud, settle disputes, and meet legal obligations. If you question a game result or a withdrawal, we review your transaction history to investigate. Your game log is legally required in some jurisdictions during holiday periods like Idul Fitri and Idul Adha when players may have questions about their activity.
Who Can Access Your Data
Only eslot staff with legitimate business need can access your data—our support team, our compliance team, and our engineering team. We do not grant access to marketing teams or sales teams. Third-party processors who handle data on our behalf (our hosting provider, our payment gateway) have access only to data necessary for their function.
Our hosting infrastructure may be located outside Indonesia. Data is encrypted in transit and at rest, so even if a hosting provider could theoretically access our servers, your personal data would be unreadable without encryption keys that we maintain separately. We require all processors to sign agreements committing them to the same privacy standards we maintain.
We do not sell your data to advertisers, data brokers, or other third parties. We do not share your email with marketing lists. Your information is held only for the purpose of running your eslot account and complying with law.
Data Retention and Deletion
We retain your account data (name, email, password hash, KYC documents) as long as your account is active. If you close your account and request deletion, we delete personal data within 30 days, except where law requires us to retain records for anti-money-laundering compliance. Transaction history is retained for seven years to meet gaming regulations and potential audit requirements.
If you request access to your data, we provide a complete export of your account information, game history, and transactions within 14 business days. If you believe any data is inaccurate, contact our support team and we'll investigate and correct it.
Key data practices on eslot
- We collect name, email, phone, ID, and payment information for account verification and legal compliance
- We store payment credentials with your payment provider, never on eslot servers
- We encrypt all data in transit and at rest; staff access is logged
- We retain account data while your account is active; transaction data for seven years
- You can request access, correction, or deletion of your personal data
Cookies and Tracking
Our mobile app does not rely on cookies—it uses secure session tokens stored in your device's app storage. Our web browser version uses essential cookies to maintain your login session and remember your account preferences (like notification settings). These cookies expire when you log out. We do not use tracking cookies to follow your activity across other websites.
We use basic analytics to count how many players access our platform and which game categories are most popular. This analytics data is aggregated—we see "500 players accessed Mobile Legends markets today" but not "Player X accessed Mobile Legends." We never sell this aggregated data to third parties.
Your Rights and Contact
You have the right to access all personal data we hold about you. You have the right to request correction of inaccurate data. You have the right to request deletion of your data (with exceptions for records we're required to retain by law). To exercise these rights, email our support team with "Data Request" in the subject line, include your account email, and we'll respond within 14 business days.
We may update this privacy policy at any time. If we make material changes, we'll notify you via email and in-app notification. Your continued use of eslot after changes means you accept the new policy. If you disagree with changes, you can close your account and request a withdrawal of your balance.
Our support team is available to answer privacy questions throughout the year, including during holidays like Idul Adha and Imlek. Contact us if you believe we've mishandled your data, and we'll investigate and respond within 7 business days.
This privacy policy reflects eslot's commitment to transparency. We keep your personal data encrypted, limited in scope, and used only for account management and legal compliance. We do not sell your information and we grant you access to review and correct it anytime.